No refunds after 20 days. All return parts must be in the original packaging and you must include a copy of your invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered!
There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them.
There will be a 20% restocking fee for all returns if we concluded the order was your error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is the customers, charges for shipping and handling are not refundable.
Please send an email to [email protected] to notify us of a return need prior to returning any merchandise. If you chose to email us, please include your order number and "Return Request" in the subject line. Parts must be returned for inspection prior to any credit being issued. All return parts must beuninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. A copy of proof of purchase invoice must accompany parts, this can be found under your account on our site. All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.
Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, completely drained of all fluids and complete with no missing parts, undamaged, and in the original packaging. If you have core charge questions, please feel free to email us at [email protected] and we will be happy to answer them.
Defective Item Returns: Please contact us before returning to obtain RMA Number. In the event that the item was defective, you can purchase another and we will issue you a return shipping document for the defective item and credit once returned. If you do not purchase another, then we will issue a return shipper for the defective item and will ship replacement out once we receive the defective part back.
